Thank you for shopping with Vedic Shimmer. We strive to provide you with high-quality products and an exceptional shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to help.

Returns

1. Initiating a Return:
   • To initiate a return, please contact our customer service team via email at mktg@vedicshimmer.com or call us at +91 63502 19534.
   • Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Eligibility:
   • Returns are accepted within 15 days from the date of delivery.
   • Items must be unused, in their original condition, and with all tags attached.
3. Return Shipping:
   • Customers are responsible for the cost of return shipping.
   • We recommend using a trackable shipping service to ensure the safe return of your items.
4. Refund Process:
   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
   • Refunds will be processed to the original payment method within 7 business days.

Exchanges

1. Initiating an Exchange:
   • To initiate an exchange, please contact our customer service team via email at mktg@vedicshimmer.com or call us at +91 63502 19534.
   • Please provide your order number, the item(s) you wish to exchange, and the new item(s) you would like to receive.
2. Eligibility:
   • Exchanges are accepted within 15 days from the date of delivery.
   • Items must be unused, in their original condition, and with all tags attached.
3. Exchange Shipping:
   • Customers are responsible for the cost of shipping the item(s) back for exchange.
   • We recommend using a trackable shipping service to ensure the safe return of your items.
4. Exchange Process:
   • Once your exchange items are received and inspected, we will dispatch the new items to you.
   • If there is a price difference, we will either refund the excess amount or provide instructions for additional payment.

Important Notes

1. Non-Returnable Items:
   • Some items are non-returnable, including gift cards and personalized items.
2. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately for assistance.
3. Cancellations:
   • Order cancellations are only possible if the order has not been shipped. Once shipped, the return policy applies.
4. Contact Information:
   • Email: mktg@vedicshimmer.com
   • Phone: +91 63502 19534

We appreciate your understanding and cooperation. At Vedic Shimmer, we are committed to ensuring your satisfaction with our products and services. Thank you for choosing us for your shopping needs.

Vedic Shimmer reserves the right to update or modify this policy at any time without prior notice.